Retail
Corporate
FASTag
Deposits
Loans
Accounts
Insurance
equitas login
facebook twitter youtube

accounts icon


FASTag FAQs

    • What is FASTag?
      FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. You need to recharge / top up the tag as per your requirement.
    • What are the benefits of using FASTag?
      • Ease of payment - No need to carry cash for the toll transactions, saves time.
      • Online Recharge - Tag can be recharged online through Debit Card / NEFT/ RTGS or Net banking.
      • SMS alerts for toll transactions, low balance, etc.
      • Online Portal for customers.
      • You can avail a cashback of 7.5% on all National Highway Toll Payments using FASTag in FY 2017 – 18.
    • Which are the roads where the tag can be used?
      FASTag is presently operational at 320+ toll plazas across national and state highways. More toll plazas will be brought under the FASTag program in the future. You may see the list of plazas in the 'Active Toll Plazas' section.
    • What are the charges for FASTag?
      FASTag has a onetime Fee of ₹200 including service tax with GST. The refundable security deposit depends on the vehicle type. Please check the 'Fees and Charges' section for details.
    • How can I buy FASTag?
      “Click here to buy FASTag Online”
      (OR)
      You may visit any of the Point of Sale (POS) locations near Toll Plazas / Equitas Small Finance Bank Branch offices to get your tag account created. You may call our customer care @ 1800 419 1996 to know more details.

      You will need to carry original as well as copy of your KYC document along with your RC Book, Driving Licence and Vehicle at the POS / Branch office location.
    • What are the documents needed to apply for FASTag?
      You will need to carry original as well as copy of your KYC document

      You need to submit the following documents along with the application for FASTag:

      • Registration Certificate (RC) of the vehicle.
      • Passport size photograph of the vehicle owner
      • KYC documents as per the category of the vehicle owner:
      • Online Portal for customers.


      Individual
      ID proof and Address proof from the list mentioned, and 1 passport size photograph
      Driving License PAN Card Passport Voter ID Card Aadhar Card (with address)
      A valid driving license would be sufficient for Address & ID proof.


      Corporate

      Public Ltd./ Private Ltd./ Partnership

      Proprietorship

      Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm

      PAN Card of Proprietor

      PAN Card of the corporate

      Address Proof of the Proprietor

      Photo ID of signing authority

      Shop Act or other Firm Proof

      List of Directors with addresses/Name and addresses of Partners



      Our representative will provide you an application form, which you need fill and submit.

      All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.

      A valid driving license would be sufficient for Address & ID proof.
    • Do I need to use any specific lane at the toll plaza for FASTag?
      Yes, you will have to use the lanes demarcated for FASTag.
    • Can I avail a monthly pass?
      The monthly pass facility is specific to each toll plaza. You may call our customer care @ 1800 419 1996 to check the details.
    • How can I recharge my tag account?
      You may recharge your TAG account by making payment online through Debit Card/ NEFT/ RTGS or through Net Banking. The TAG account can be recharged upto ₹ 1,00,000.00 for KYC accounts and ₹ 20,000 for NON-KYC accounts.

      You may also recharge your TAG account at the Point of Sale (POS) locations near Toll Plazas and Equitas Small Finance Bank Branch offices by paying cash.

      For recharge through Net Banking, please follow these steps:

      • Log into Customer Portal: 'Customer Login', with your username and password
      • Go to Payments>>Recharge Account
      • Select the tag accounts to be recharged and mention the respective amounts to be uploaded
      • Choose payment mode as 'Pay by Online' and click 'Continue'
      • A new window will open with an option to select your bank
      • Please select your bank from the list and continue
      • You will be asked for the login credentials for your bank account. Please proceed with the details and complete the payment.
      • Minimum recharge amount a tag can be recharged with is ₹100.
      • Do not refresh the browser or press the 'Back' button in the middle of the transaction.
    • How do I generate/ reset my username and password?
      Once your FASTag account is created, Please log in to the customer portal and register yourself to generate your user id and password. Please enter the required information in the prompts and the system will send an SMS with your log in details to your registered mobile number. You may call our customer care @ 1800 419 1996 for assistance.
    • Is there any convenience fees?
      No, there are no convenience fee. However, if Equitas Small Finance Bank revises the same will be intimated here.
    • Is there any discount / cashback on Toll payments using FASTag?
      You can avail a cashback of 7.5% on all National Highway Toll Payments using FASTag in FY 2017 – 18. The cashback amount for a particular month will be credited back to your FASTag account within 20 working days from the end of the month.
    • How would I cross toll plaza, if ETC equipment are not working?
      In case ETC equipment are not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call our customer care and also report the issue with the concessionaire.
    • Is there any minimum or maximum value for such recharge / top up?
      Yes, the minimum recharge amount is ₹ 100 and maximum is ₹ 1 lac
    • I have two vehicles, can I use one FASTag for two vehicles?
      You will need to take two separate FASTags for the two vehicles
    • What do I have to do if I lost my RFID Tag? What will happen to the account balance?
      You will need to call our customer care number to block your FASTag. Once you take a new account, we will transfer the balance to the new account.
    • How would I know that the correct user fee has been deducted from my FASTag account?
      You will receive an SMS alert in your registered phone number each time a balance is deducted from your FASTag account.
    • How would I report an incorrect deduction and how will I get back the same?
      You can report an incorrect deduction by calling us at our call center. We will review your request and if found correct, we will revert the incorrect deduction.
    • How do I block my FASTag account, in case my vehicle is lost?
      You can call up our customer care and block your FASTag account.
    • I have new vehicle fitted with RFID Tag. How to get it activated?
      We are exploring ways to use these tags for ETC , however it will require some new technical development. It will also be subject to tag being in proper condition without any damage or tampering.
    • Can FASTag be used for passage through toll plazas on the state highways?
      FASTag can be used on all toll plazas where it has been implemented. You can check the list of Plazas click here
    • I have FASTag and also balance amount, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?
      You can raise a request regarding the same by calling our customer care.
    • I reside within 10 Km of a particular Toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?
      You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle
    • Why are the rates different for different vehicle categories?
      Vehicles are categorised for the welfare of road users. This categorisation is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.
    • Why concessions to local/ frequent users are different?
      Concession to local/frequent users are extended as welfare measures. There may be variation in the concessions available as these have been provided at different times under different fee rules and provisions of concession agreement.
    • Why full user fee (toll) is to be paid although we travel a small length on the project road?
      In India, the tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of stretch under one project which is normally 60 kilometers. If a stretch is of lesser length, user fee of actual length only is collected.
    • What is normal minimum distance between two adjacent Toll Plazas?
      As per the fee rules 2008, the spacing between two adjacent toll plazas should be 60 km.
    • In case of Harassment/ misconduct/ discourteous/ rude behaviour of toll collection staff, what should we do?
      In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza.
    • Why the user fee (toll) rate is different at 2 Toll Plazas?
      User fee on a particular fee plaza is based on stretch length under that plaza, structures (bridge, tunnel, bypass) and width of the highways, applicable fee rules and provisions of the concessions agreement.