Customer Testimonials
This is just a sum up of my experience with Equitas Small Finance Bank branch of Coimbatore. 10 days back I came to your branch just to enquire about deposit rates. When I entered the bank, I met your staff Mr. Krishnan and ask about deposit rates. He informed me about the rates, and also explained about the locker facility available and the discount available on lockers with Equitas ELITE Account. I wished to be a part of the ELITE programme and informed him to come home with the forms. The very next day, I had a representative Mr. Suresh, who visited my home and explained the benefits of ELITE programme and the best interest rates and tenure available for FD. Seeing the prompt service by the team, I immediately opened ELITE account. Even days after I opened my account, whenever I call the Bank, they are always ready to support and help me. I recently received my ELITE Savings Kit which is very good and impressive. Thank you for the prompt service, and look forward to the same across the future.This is just a sum up of my experience with Equitas Small Finance Bank branch of Coimbatore. 10 days back I came to your branch just to enquire about deposit rates. When I entered the bank, I met your staff Mr. Krishnan and ask about deposit rates. He informed me about the rates, and also explained about the locker facility available and the discount available on lockers with Equitas ELITE Account. I wished to be a part of the ELITE programme and informed him to come home with the forms. The very next day, I had a representative Mr. Suresh, who visited my home and explained the benefits of ELITE programme and the best interest rates and tenure available for FD. Seeing the prompt service by the team, I immediately opened ELITE account. Even days after I opened my account, whenever I call the Bank, they are always ready to support and help me. I recently received my ELITE Savings Kit which is very good and impressive. Thank you for the prompt service, and look forward to the same across the future.
- Alagappan Muthiah, Coimbatore
I was trying to contact a popular mobile based payment system’s Customer Care number but they didn't attend my call. So I took a number stating their KYC from Google search. It was a fraudster number - I was subject to install TeamViewer, they noted all my card details and OTP and made Transfer of Rs.49,999& Rs.9,999. I got a call from Equitas Bank informing me that my debit card was temporarily blocked and I was asked to confirm if the transaction was done by me. When I told that I had not initiated the transaction, they immediately stopped it, saving my money of Rs. 59,998/-. Thank you Equitas for your timely help, this is a favor I will never forget in my life.
- Ranjith Babu
On 02 Dec 2019, I got a call from fake number stating that call from Bank manager for card activation.
I had shared my card credentials details along with Card number, OTP, and CVV details, and noted that money was debited from my Savings account twice aggregating amount of Rs.40,000. First transaction got debited for amount of Rs.29,999, and second transaction got debited has Rs.9,992
I received a call from Bank’s Fraud Risk Management Team, and told that they had stopped further transactions on my account.
The fraudulent transactions amount of Rs.9992 recovered by the Bank and was credited back to my Savings account..
Very Thankfully to Bank.
- NATRAYAN M, Dindugal
View DocumentOn 25 Nov 2019, I got a call from fake merchant. I had shared my card credentials along with Card number, OTP, and CVV details, and noted that money was debited from my Savings Account.
I received a call from Bank’s Fraud Risk Management Team, and told that they had stopped some unusual transactions on my account, also money was recovered by the Bank and was credited back to my Savings Account. With the support of Equitas Bank and the Fraud Risk Management team, I was able to recover the amount of Rs.18500 in my account. Thank you Ms. Maria and Mr. Sasi Kumar.
- Dinesh Kori
I got a call on 30-01-2019 at 3 am midnight, from Equitas Bank Monitoring team to confirm Online International Purchase of Rs.87,000/-.
As I was sleeping at that time, I have immediately said that, “No I have not made any such purchase using my Equitas Bank Debit Card”.
In addition to this incidence, Monitoring Team had saved my rupees 87,000/- from fraudulent activity and I have gained huge trust on my Card and Account Security with Equitas Bank. They also confirmed that the card has been blocked to prevent fraudulent misuse of my funds.
I was so delighted and felt so proud of choosing Equitas Bank as my banking partner.
I am delighted to have an account with Equitas Bank. In addition, you people are really working hard in good sense and your Monitoring Team staff working in Midnight are real heroes.
- Parsheet Kaur Chhabra, Madhya Pradesh
View DocumentIn Oct’2018, I got a call from fake merchant for shopping offers who was very assuring and sounding to be genuine as "They were completely professional, it was a clear line, they knew my name” and had requested me to subscribe for the offers by sharing my card personal credentials.
I had shared my card credentials along with Card number, OTP, and CVV details, and noted that money was debited from my Savings account.
I received a call from Bank’s Fraud Risk Management Team, and told that they had stopped some unusual transactions on my account, and assured to act upon and recover the fraudulent transactions.
Most of my money was recovered by the Bank and was credited back to my Savings account.
Thankfully, I have been a customer of Equitas Small Finance Bank and I’m grateful to Fraud Risk Management Team, for the timely support and intervention in recovering disputed fraudulent transactions amount.
- Vadodariya Jayeshbhai Nagjibhai, Surat
View DocumentI lost my Equitas Bank Debit Card during my travel in Indonesia and was unaware that my card was misused with fraudulent attempts, where money was debited from my account.
It was not until Equitas Small Finance Bank had proactively prevented more fraudulent debits that were attempted and informed me about the misuse, and then I had reported the loss of my card with the bank and they helped me right away.
I was very much happy to know that the Fraud Monitoring Team who had prevented further fraudulent activity in my debit card and remaining available balance in my account was saved.
- Akash Mundra, Madhya Pradesh
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