In General our BC will assist in resolving the issues for you. For any feedback or complaints kindly follow the below escalation matrix:

Grievance Redressal Procedure

Level 1

Please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.

You may also register your feedback / complaints online through the "Contact us" link if you have registered for netbanking.

(or)

Contact us at our Toll Free Number 1800 103 1222 or write to us through the email address: customerservice@equitasbank.com

Level 2

If you have not received a satisfactory response at Level 1 with 7 working days, please send an e mail to our Nodal Officer at nodalofficer@equitasbank.com.

Name:  Smitha Kumar

Address: 
Equitas Small Finance Bank
4th Floor #769, Spencers Plaza Mall, 
Anna Salai, Chennai – 600002
Phone no : 044-40048570

Since this is an escalation to the Nodal officer, giving a first call resolution on the phone might not be possible.

Level 3

If you have not received a satisfactory response at Level 2 within 7 working days, please send an e mail to our Principal Nodal Officer at pno@equitasbank.com.

Name: Dheeraj Mohan
Address: 
Equitas Small Finance Bank
4th Floor #769, Spencers Plaza Mall, 
Anna Salai, Chennai – 600002

Phone no : 044-40048560

Since this is an escalation to the Principal Nodal officer, giving a first call resolution on the phone might not be possible

Level 4

If your complaint remains unresolved/ response not satisfied at bank level within a month of lodging the complaint with bank, then you can write to Banking Ombudsman.

For Integrated Ombudsman Scheme ,click here 

For Grievance Redressal Policy ,click here