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FEEDBACK

At Equitas Small Finance Bank, we constantly endeavour to provide the best customer experience to our esteemed clients. However, should there arise the need for any customer to highlight any areas of service deficiency/concerns, there are multiple avenues that a customer can approach for timely acknowledgement and resolution of concerns/complaints.

Register Your Feedback

Grievance Redressal Procedure

Please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.
You may also register your feedback / complaints online through the "Contact us" link if you have registered for netbanking.
(or)
Contact us at our Toll Free Number 1800 3000 1222 or write to us through the email address: customerservice@equitasbank.com
If you are not satisfied with your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our Nodal officers will assist in resolving the issues for you.
Nodal officers:

SOUTH

Mr. Nagaraj Sastry
Equitas Small Finance Bank Ltd
No -1011, Ground Floor,
Sri Krishnapoorva Arcade,
26th Main, Jayanagar 4th T Block,
Bangalore - 560041.
Mobile: 9686273808

NORTH

Mr. Aman Gupta
Equitas Small Finance Bank Ltd
Office Nos. 507, 508 & 509
5th floor, Tower A,Unitech
Business Park South City – 1,
Near Huda Metro Station,
Gurgaon – 122001. (Haryana)
Mobile : 9560920873

WEST

Mr. Rishi Jha
Equitas Small Finance Bank Ltd
Silver Metropolis 201nd
Floor Opposite Western,
Express highway Goregaon East,
Mumbai-400063
Mobile : 9987441939
If you are still not satisfied with the grievance redressal or in the absence of a resolution within 15 working days, you may approach the Principal Nodal Officer (PNO) at the e-mail address pno@equitasbank.com
Contact Details of Principal Nodal Officer Designate
Name Of the Principal Nodal Officer Designate
: Mr. Prabhakaran A
Address of the Principal Nodal Officer
: Equitas Small Finance Bank Ltd,
  4th Floor, Spencer Plaza, Phase II,
  No:769, Anna Salai,
  Chennai – 600002.
Telephone Number
: 044-30988001
If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory response within 30 days, you may refer the case to the Banking Ombudsman of your region. For complete details on the Banking Ombudsman Scheme, please refer to the following link: https://rbidocs.rbi.org.in/rdocs/Content/PDFs/67933.pdf
For Grievance Redressal Policy, click here