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1800-103-1222

accounts iconGrievance Redressal Procedure


Grievance Redressal Procedure

Level 1
Please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.
You may also register your feedback / complaints online through the "Contact us" link if you have registered for netbanking.
(or)
Contact us at our Toll Free Number 1800 103 1222 or write to us through the email address: customerservice@equitasbank.com
Level 2
If you are not satisfied with the services/responses of our Branch Manager or Branch Operations Manager, you may approach the Nodal officers as mentioned below.
Nodal officers:

SOUTH

Nodal officer: Karnataka, AP, TN and TS.

Mr. Mayank Sharma
Equitas Small Finance Bank Ltd
No -1011, Ground Floor
Sri Krishnapoorva Arcade
26th Main, Jayanagar 4th T Block
Bangalore - 560041
Mobile: 9873970070
E-mail: mayanks@equitasbank.com

NORTH

Mr. Aman Gupta
Equitas Small Finance Bank Ltd
Office Nos. 507, 508 & 509
5th floor, Tower A,Unitech
Business Park South City – 1,
Near Huda Metro Station,
Gurgaon – 122001. (Haryana)
Mobile : 9560920873
E-mail: amang@equitasbank.com

WEST

Mr. Devon Srinivas Bhandary
Equitas Small Finance Bank
2nd Floor, Silver Metropolis Building,
Off Western Express highway Goregaon East,
Mumbai-400063
Mobile: 9326446695
E-mail: devonb@equitasbank.com
Level 3
If you are still not satisfied with the grievance redressal or in the absence of a resolution within 15 working days, you may approach the Principal Nodal Officer (PNO) at the e-mail address pno@equitasbank.com
Contact Details of Principal Nodal Officer Designate
Name Of the Principal Nodal Officer Designate
: Mr. Prabhakaran A
Address of the Principal Nodal Officer
: Equitas Small Finance Bank Ltd,
  4th Floor, Spencer Plaza, Phase II,
  No:769, Anna Salai,
  Chennai – 600002.
Telephone Number
: 044-30898001
Level 4
If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory response within 30 days, you may refer the case to the Banking Ombudsman of your region. For complete details on the Banking Ombudsman Scheme, please refer to the following link: https://rbidocs.rbi.org.in/rdocs/Content/ PDFs/BOS2006_2302017.pdf