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Grievance Redressal Procedure

Level 1
Please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.
You may also register your feedback / complaints online through the "Contact us" link if you have registered for netbanking.
Contact us at our Toll Free Number 1800 3000 1222 or write to us through the email address:
Level 2
If you are still not satisfied with the grievance redressal or in the absence of a resolution within 15 working days, you may approach the Principal Nodal Officer (PNO) at the e-mail address
Contact Details of Principal Nodal Officer Designate
Name Of the Principal Nodal Officer Designate
: Mr. Prabhakaran A
Address of the Principal Nodal Officer
: Equitas Small Finance Bank Ltd,
4th Floor, Spencer Plaza, Phase II,
No:769, Anna Salai,
Chennai – 600002.
Telephone Number
: 044-30988001
If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory response within 30 days, you may refer the case to the Banking Ombudsman of your region. For complete details on the Banking Ombudsman Scheme, please refer to the following link :